How Customers Pay
When you send an invoice through Daybook, your customers can pay easily without creating an account. This guide explains the payment experience from your customer's perspective.
The Payment Process
1. Customer Receives Invoice Email
When you send an invoice, your customer receives an email containing:
- Invoice summary (amount, due date, your business name)
- View Invoice button
- Your business contact information
2. Customer Views the Invoice
Clicking the button opens a secure payment page showing:
- Full invoice details
- Line items and totals
- Due date
- Pay Now button
No Account Required
Customers don't need to create a Daybook account. The payment link is secure and unique to each invoice.
3. Customer Pays
When they click Pay Now, they can pay using:
| Method | Processing Time | Fees |
|---|---|---|
| Credit Card | Instant | ~2.9% + $0.30 |
| Debit Card | Instant | ~2.9% + $0.30 |
| Apple Pay | Instant | ~2.9% + $0.30 |
| Google Pay | Instant | ~2.9% + $0.30 |
Payment processing is handled by Stripe, a secure payment provider used by millions of businesses.
4. Confirmation
After successful payment:
- Customer sees a confirmation screen
- Customer receives a payment receipt by email
- You receive a notification
- Invoice status updates to Paid in Daybook
Payment Security
Daybook uses Stripe for payment processing, which means:
- PCI-DSS Level 1 compliance (highest security standard)
- 3D Secure for card authentication
- Encrypted connections (TLS 1.2+)
- No card storage on Daybook servers
Your customers' payment information never touches Daybook's servers. It goes directly to Stripe.
Partial Payments
By default, customers must pay the full invoice amount. If you want to allow partial payments:
- Go to Settings → Invoice Settings
- Enable Allow Partial Payments
- Customers can now enter a custom amount
What Your Customer Sees
Invoice Email
Subject: Invoice #1234 from [Your Business Name]
Hi [Customer Name],
[Your Business Name] sent you an invoice for $500.00.
Due: January 15, 2026
[View Invoice →]
If you have questions, contact [[email protected]]Payment Page
The payment page is branded with your business name and logo (if set). It shows:
- Your business name and logo
- Invoice number and date
- Line item details
- Subtotal, tax, and total
- Due date
- Payment form
Receipt Email
After payment, customers receive a receipt with:
- Payment confirmation number
- Amount paid
- Invoice reference
- Your business contact info
Frequently Asked Questions
What if my customer doesn't have a credit card?
For customers who prefer to pay by check, cash, or bank transfer, you can manually mark the invoice as paid.
Can customers pay by bank transfer?
Direct bank transfer (ACH) is coming soon. Currently, customers can pay by card. For now, accept bank transfers manually and mark the invoice as paid.
What happens if a payment fails?
If a payment fails (declined card, insufficient funds), the customer sees an error message and can try again with a different card. The invoice remains unpaid until successful.
Can I send a payment reminder?
Yes. Open the invoice in Daybook and click Send Reminder. Your customer will receive another email with the payment link.
Can customers dispute a charge?
Like any card payment, customers can dispute charges with their bank. If this happens, Stripe will notify you and guide you through the dispute process.
Setting Up Payments
Before your customers can pay online, you need to connect your Stripe account. This takes about 5 minutes.
Next Steps
- Connect Stripe to accept online payments
- Understand when you get paid
- Learn about platform fees