Customer Didn't Receive Invoice

What to do when your customer says they didn't get your invoice email.

Quick Fixes

1. Check the Email Address

1. Open the invoice in Daybook
2. Verify the customer's email is correct
3. Fix any typos and resend

2. Ask Customer to Check Spam

Invoice emails sometimes land in spam folders. Ask your customer to:

1. Check their Spam or Junk folder
2. Search for "hellodaybook.com" or your business name
3. Mark the email as "Not Spam" if found

3. Resend the Invoice

1. Open the invoice
2. Click Resend or Send Reminder
3. A new email is sent with the payment link

Alternative Delivery Methods

If email isn't working:

Share the Link Directly

1. Open the invoice
2. Click Copy Link
3. Send via:
   • Text message
   • WhatsApp
   • Social media DM

See Sending Invoice Without Email for details.

Download and Attach

1. Open the invoice
2. Click Download PDF
3. Attach to your own email and send

Why Emails Get Blocked

Common reasons:

• Spam filters: Some corporate email filters are aggressive
• Typos: Check for common mistakes (gmail.com vs gmal.com)
• Full inbox: Customer's inbox might be full
• Domain blocking: Some companies block external invoice systems

Improving Deliverability

Ask Customers to Whitelist

Have customers add these to their safe senders:

• [email protected]
• [email protected]

Use Professional Subject Lines

Daybook uses clear subject lines like:

Invoice #1234 from [Your Business Name]

These are less likely to trigger spam filters than promotional language.

Checking Email Status

In Daybook, you can see if an email was:

• Sent: Email left our servers
• Delivered: Email reached their mail server
• Opened: Customer opened the email (not always accurate)
• Bounced: Email was rejected

Check the invoice details to see email status.

If Problems Persist

Contact our support team. We can:

• Check email logs for delivery issues
• Verify your domain settings
• Suggest alternative solutions

Next Steps

• Sending invoice without email
• How customers pay