Login Problems

Can't log in to Daybook? Here are solutions for common login issues.

Forgot Password

1. Go to app.hellodaybook.com
2. Click Forgot Password
3. Enter your email address
4. Check your email for reset link
5. Click the link and set a new password

Check Spam

Password reset emails sometimes go to spam. Check there if you don't see it within a few minutes.

Magic Link Not Working

If you use magic link login:

Link Expired

Magic links expire after 15 minutes. Request a new one:

1. Go to the login page
2. Enter your email
3. Click Send Magic Link
4. Check email and click immediately

Link Already Used

Each magic link works only once. Request a new link if needed.

Wrong Browser

Magic links open in your default browser. If you clicked from a work email, it may have opened in a restricted browser.

"Account Not Found"

This error means no account exists for that email. Check:

• Correct spelling of email address
• You're using the email you signed up with
• Try other email addresses you might have used

If you're sure you have an account, contact support.

"Too Many Attempts"

For security, accounts lock after multiple failed login attempts.

Wait 15 minutes and try again with the correct password.

If you've forgotten your password, use the password reset option.

Two-Factor Authentication (2FA) Issues

Lost Authenticator Access

If you lost access to your authenticator app:

1. Use a backup recovery code (if you saved them)
2. Contact support with proof of identity

Code Not Working

Make sure:

• Your phone's time is accurate (enable automatic time)
• You're using the code before it expires (30 seconds)
• You're using the correct account in your authenticator app

Browser Issues

Clear Cache and Cookies

1. Clear your browser cache
2. Clear cookies for hellodaybook.com
3. Try logging in again

Try Incognito/Private Mode

Open an incognito window and try logging in. If this works, a browser extension may be interfering.

Try a Different Browser

If Chrome isn't working, try Firefox, Safari, or Edge.

Mobile App Issues

For the Daybook PWA on mobile:

1. Clear app data: Delete and reinstall from home screen
2. Update browser: Ensure Safari (iOS) or Chrome (Android) is updated
3. Check connection: Ensure you have internet access

Account Locked

Accounts may be locked for:

• Security concerns
• Billing issues
• Terms of service violations

Contact support if you believe this is an error.

Getting Help

Still can't log in? Contact support:

• Email: [email protected]
• Include: Your email address, error message, what you've tried

Next Steps

• Account setup
• Common errors