Common Errors
Solutions for common error messages in Daybook.
Payment Errors
"Payment failed"
The customer's card was declined. Common reasons:
- Insufficient funds
- Card expired
- Bank blocked the transaction
- Incorrect card details
Solution: Ask customer to try a different card or contact their bank.
"Card declined"
The card issuer rejected the transaction.
Solution: Customer should contact their bank or use a different payment method.
"Authentication required"
Card requires 3D Secure verification but customer didn't complete it.
Solution: Customer needs to click the payment link again and complete the verification step.
Invoice Errors
"Cannot edit paid invoice"
Paid invoices are locked for accounting accuracy.
Solution: Duplicate the invoice with correct details and void the original (if needed). Issue a refund if customer overpaid.
"Cannot void paid invoice"
Invoices with payments cannot be voided.
Solution: Issue a refund first, then void if needed. Or create a credit note.
"Client not found"
The selected client was deleted or archived.
Solution: Restore the client from archives or select a different client.
Client Errors
"Email already exists"
Another client has the same email address.
Solution: Search for the existing client or use a different email address.
"Import failed"
CSV import encountered errors.
Solution:
- Check file is CSV format (not Excel)
- Ensure required fields are present
- Fix any invalid email formats
- Try importing fewer rows at a time
Connection Errors
"Network error"
Lost internet connection during an action.
Solution:
- Check your internet connection
- Refresh the page
- Try again
Your data is likely saved - check before re-entering.
"Session expired"
You've been logged out due to inactivity.
Solution: Log in again. This is normal after periods of inactivity for security.
"Server error"
Something went wrong on our end.
Solution:
- Wait a few minutes and try again
- If persists, contact support
- Check status.hellodaybook.com for known issues
Stripe Errors
"Stripe not connected"
Online payments require Stripe setup.
Solution: Go to Settings → Billing → Connect Stripe. See Stripe Setup.
"Stripe account restricted"
Your Stripe account has a hold or restriction.
Solution: Log in to dashboard.stripe.com to see what Stripe needs (usually verification documents).
File Errors
"File too large"
Uploaded file exceeds size limit.
| Plan | Max File Size |
|---|---|
| Free | 10 MB |
| Solo | 25 MB |
| Team | 50 MB |
Solution: Compress the file or split into smaller files.
"File type not allowed"
Only certain file types are accepted.
Allowed types: PDF, images (JPG, PNG), documents (DOC, DOCX, XLS, XLSX)
Solution: Convert to an allowed format.
Permission Errors
"Permission denied"
You don't have access to this feature.
Solution: Ask an Admin to grant appropriate permissions or upgrade your role. See Permissions Explained.
"Feature not available on your plan"
This feature requires a higher subscription tier.
Solution: Upgrade your plan in Settings → Billing.
Getting More Help
Error not listed here?
- Search docs: Use the search bar above
- Contact support: Click the help button in Daybook
- Include details: Error message, what you were doing, screenshots